Terms and Conditions
Payment
COMPANY NAME receives payment with Dankort / VISA-Dankort, VISA, VISA Electron, Mastercard and JCB. Payment will only be deducted from your account when the item is shipped.
All amounts are in DKK. Danish kroner and is incl. VAT.
COMPANY NAME uses an authenticated payment server that encrypts all your card information with SSL (Secure Socket Layer) protocol. This means that your information cannot be read.
Delivery
COMPANY NAME delivers on all weekdays, with orders placed before 12.00
NOTE: Here you write your own delivery methods and conditions!
Warranty
2 is granted a year of warranty under the Purchase Act. Our right of complaint applies to defects in material and / or fabrication.
The complaint does not apply to errors or damage caused by incorrect operation of the product / service.
COMPANY NAME will cover return costs to a reasonable extent.
Upon return
The court's inquiry and complaints are sent to:
COMPANY NAME
ADDRESS ROAD 4
9999 CITY NAME
No parcels sent on demand are received.
Reimbursement
If there is a refund, please send us your bank details so that we can transfer the agreed amount.
Right of Cancellation
14 days full returns are granted on items purchased in our Webshop.
The period is counted from the day you receive the order.
You will have to pay return costs yourself.
Cancellation must be notified to us no later than 14 after the purchase and from the cancellation you must return within 14 days after the shipment.
The notice must be given per. mail to info@domæne.dk. In the notice, you must make it clear to us that you wish to exercise your right of withdrawal. You can also choose to use our standard cancellation form and send with return. You can find it here (INSERT LINK FOR WITHDRAWAL FORM)
The item's condition when you return it
You are only liable for any deterioration in the value of the product due to handling other than what is necessary to determine the nature, properties and manner of operation of the product. In other words - you can try the item in the same way as if you tried it in a physical store.
If the item is tried in addition to what is described above, we consider it used, which means that upon cancellation of the purchase you will only receive part or none of the purchase amount, depending on the trade value of the item.
In order to receive the full purchase amount, you must do the same as you can in a physical store. You may try the item, but do not use it for real use.
Complaints - overview and links:
If you have a complaint about a product purchased in our Webshop, a complaint can be sent to:
The Competition and Consumer Agency's Center for Complaints
Carl Jacobsen's Road 35
2500 Valby
Link: www.forbrug.dk
If you are a consumer domiciled in another EU country, you can state your complaint in the EU Commission's online complaint platform.
The platform can be found here: http://ec.europa.eu/consumers/odr/
If you submit a complaint here, you must provide our E-mail address: info@domæne.dk
